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The customer record, the contract, the price list — one truth across channels.
A hierarchical customer master with contract pricing, segment-based tariffs, promotional overrides, scaled discounts and rebate accruals — applied deterministically at the order line, visible to the salesperson and journalled against the order.
Multi-entity customer record
One corporate group above, multiple legal entities below. Performance and credit aggregate up; contractual reality stays at the entity tier.
Pricing rule engine
Tariff hierarchies, contract overrides, scaled discounts, promotional events — applied deterministically; the price the customer sees is the price the journal reflects.
Credit and risk
Customer credit limits with insurance-backed cover, real-time exposure tracking, hard / soft block at order entry, override approvals with full audit.
Segmentation and analysis
Customer segmentation by industry, region, channel, behavioural cohort — driving pricing, dunning, marketing and service prioritisation.
What the customer surface covers
Customer master
Hierarchical relationships, multi-entity ship-to and bill-to combinations, default currency, default tax treatment, payment terms, delivery preferences.
Contract pricing
Negotiated price lists per customer or customer segment, with start and end dates, volume bands and exclusion rules.
Promotional engine
Time-bound, mix-based and event-driven promotions with eligibility rules, stacking logic and audit trail of every applied promotion.
Rebate accruals
Conditional rebates accrued through the year against contract-defined thresholds, settled on the agreed cadence with full reconciliation visible.
Credit policy
Customer credit limits, exposure tracking across orders/shipments/invoices, hard/soft block at order, override workflow with audit.
Audit trail
Every pricing decision and credit override journalled with user, timestamp and the rule version applied at the moment of the decision.
Why deterministic pricing matters more than flexible pricing
Some pricing engines are praised for their flexibility — every rule overridable, every exception accommodated, every special case absorbed. The flexibility comes at a price: two salespeople pricing the same customer get different answers, and the auditor cannot tell which one applied which rule.
Axional's pricing engine is deterministic. Given a customer, a product, a quantity and a date, the engine produces one price — every time. The auditor can replay the calculation; the salesperson can explain the price; the finance team reconciles the order to the contract without re-keying. Flexibility lives in the rule library; determinism lives in the engine that applies them.